Privacy Policy Flamenco MTB

Effective Date: 18-12-2024

At Flamenco MTB, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This privacy policy explains how we collect, use, disclose, and protect your information when you use our website, www.flamencomtb.com, and our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal data that you provide to us when you make a purchase, sign up for our newsletter, or interact with our website. The types of data we collect include:

Personal Information: Name, address, email, phone number.
Payment Information: Credit/debit card details, payment transaction data.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.

2. How We Use Your Information

We use your personal data for the following purposes:

To process orders and deliver products: We use your information to process your orders, provide customer support, and manage returns.
To send marketing materials: We may send you newsletters, promotions, and other marketing communications, but only if you have opted-in to receive such messages.
To improve our services: We analyze customer feedback and usage data to improve our product offerings, website functionality, and overall user experience.
For analytics and targeted marketing: We use third-party services like Google Analytics and Meta Pixel to track user activity and tailor marketing campaigns based on your preferences.

3. Third-Party Services

We share your data with trusted third parties to perform functions necessary for our business operations, including:

Payment Processors: To securely process payments.
Delivery Companies: To fulfill orders and deliver products to you.
Analytics and Marketing: We use tools like Google Analytics and Meta Pixel to analyze website traffic and optimize marketing campaigns.

These third parties are required to protect your information and use it only for the purposes specified by Flamenco MTB.

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your user experience. This includes:

Essential Cookies: Necessary for website functionality and to remember your preferences.
Analytics Cookies: Used to analyze website usage through tools like Google Analytics.
Marketing Cookies: Used by Meta Pixel to deliver targeted advertising based on your browsing activity.

You can manage your cookie preferences through your browser settings or via the cookie consent banner on our website.

5. Data Security

We take the security of your personal data seriously. Our website uses secure payment systems and encryption to protect your data during transactions. We store your information on secure Wix databases and employ measures to prevent unauthorized access.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Access: You can request to access the personal data we hold about you.
Correction: You can update or correct your information at any time by logging into your account or contacting us.
Deletion: You can request to delete your account and personal data, subject to certain legal requirements.
Opt-out of Marketing: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our communications or by contacting us directly.

To exercise any of these rights, please contact us at info@flamencomtb.com.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, including processing orders and complying with legal obligations. After that period, we will securely delete or anonymize your data.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this privacy policy or how your data is handled, please contact us at:

Flamenco MTB
Email: info@flamencomtb.com
Website: www.flamencomtb.com